Thank you for purchasing Verdant Moss & Terrariums. We want you to feel confident trying our digital guide. This page explains how refunds work for purchases processed through Digistore24, our authorized reseller and payment processor.
Summary
60-Day Money-Back Guarantee: You may request a full refund within a minimum of 60 days from your purchase date.
Seller of Record: All payments are processed by Digistore24. Refunds are issued to the original payment method.
Digital Access: Upon refund approval, access to the product and related files may be revoked.
1 How to Request a Refund
Via Digistore24 Receipt
Open your purchase confirmation email from Digistore24 and click the "Order Support" or "Access/Change Order" link. You can submit your refund request directly there.
Via Digistore24 Support
Visit the Digistore24 Help or Support page and provide your order number, purchase email, and product name (Verdant Moss & Terrariums).
Via Our Support
Email us at customerreequest@gmail.com with your full name, order number, and purchase email. We will coordinate with Digistore24 to process your refund.
2 Eligibility Window
- Refund requests must be made within 60 calendar days from the purchase date.
- Requests submitted after 60 days are generally not eligible under this policy.
- Statutory consumer withdrawal rights, where applicable (such as EU or UK regulations), remain unaffected. Our 60-day guarantee is a voluntary extension provided for your convenience.
3 Coverage
Covered
- Verdant Moss & Terrariums digital guide and included files purchased via Digistore24.
- Duplicate purchases of the same product made in error, subject to verification by Digistore24.
Not Covered
- Purchases made outside Digistore24 or through unauthorized resellers.
- Orders where fraudulent or abusive activity is suspected.
- Any third-party tools or products not included in your Digistore24 order.
4 Digital Access on Refund
This product is delivered digitally. When a refund is approved, your access may be disabled and any license to use the files is revoked. You are required to delete any local copies after a refund is issued.
5 Processing Time and Method
- Refunds are issued by Digistore24 to the original payment method used at checkout.
- Once approved, please allow 3 to 10 business days for the refund to appear, depending on your bank or card provider.
- Currency conversion timing and bank fees are controlled by your provider and are outside our control.
6 Chargebacks
If you initiate a chargeback, the order may be locked during the investigation. We recommend contacting Digistore24 support or emailing us first at customerreequest@gmail.com so we can help resolve your request quickly under this Refund Policy.
7 EU and UK Right of Withdrawal
If you reside in the EU or UK, you may have a statutory right to withdraw from a digital content contract within 60 days, unless you expressly consent to immediate delivery and acknowledge the loss of withdrawal rights. Our 60-day money-back guarantee is offered in addition to any mandatory legal rights.
8 Contact
Trade Name: Daiane Silva
Email: customerreequest@gmail.com
Address: Recanto Das Seringueiras, Alto Jaboti, Guarapari – ES, Brazil
Phone: +55 27 99506 3340
Digistore24 GmbH is our authorized reseller and payment processor and acts as the Seller of Record. Digistore24 handles payment processing and issues refunds according to their procedures and applicable law. For more information, please refer to Digistore24's Privacy Policy.
This Refund Policy may be updated periodically. Any changes will be published on this page with a revised effective date.